Customer Service

The Country Marketplace is dedicated to making sure that you are completely satisfied with our products and the service you receive. If you have any questions or comments regarding our products or company, we aim to answer them in this section. If you are unable to find the answer to your question below, please don't hesitate to contact us and will be happy to assist you. 

Where is my order coming from?
How do you ship my order?
How are shipping rates calculated?
When will my order ship?
How can track my order?
When can I expect my order to arrive?
What payment methods do you accept?
What if I receive a damaged item?
What if I receive an incorrect item?
Do I have to pay sales tax?
Do you accept returns?

Where is my order coming from?
Orders placed on The Country Marketplace are fulfilled by The Country Marketplace, which is located just outside of Atlanta, Ga.

How do you ship my order?
Orders are shipped via either FedEx Ground or USPS.

How are shipping rates calculated?
Shipping rates are calculated based on the total weight and the destination of the shipment.

When will my order ship?
Orders are shipped out on our normal business days (Monday-Friday). Handcrafted items in our store ship out usually within one week. Some larger items may take up to two weeks to ship out. In stock items ship within 3-5 business days of the receipt of the order (excluding weekends). In the event an item is on backorder we will notify you when the item will ship. 

How can I track my order?
You can visit the Track Your Order page to get the latest information about your order. Enter your order ID or email to view the tracking information for your order.

When can I expect my order to arrive?
Once your order has shipped you should receive it within 6 business days. If you have not received your order in 7 days after it has been shipped, please contact us and we will assist you in resolving the issue. 

What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and Google Checkout. 

What if I receive a damaged item?
If you receive a damaged item, please contact us immediately. We will promptly ship out a replacement item. Photographs of the damage are extremely helpful to us when we begin the claims process with the shipping carrier.

What if the item I received  is different from what I ordered?
If your order is incorrect, please contact us immediately. We will work with you to determine the mistake so we can get the correct item shipped out to you. We will issue a call tag to pick up the incorrect item.

Do I have to pay sales tax?
Any orders shipped to an address within the state of Georgia are subject to a sales tax rate of 7%. All other orders are exempt from sales tax.

Do you accept returns?
Yes. We want you to be satisified with your purchase and that is why we offer a 30-day return policy. For more information on how to initiate a return, please visit the shipping and returns page.

If you were unable to find the answer to your question in this section, please don't hesitate to contact us and will be happy to assist you.